RETURNS, REFUNDS & CANCELLATIONS POLICY
Beau Geste takes every care to ensure that all products are delivered in excellent condition. This policy sets out our procedures regarding returns, refunds and cancellations and should be read together with your rights under applicable South African consumer law.
Returns If you wish to return an eligible product, please contact us at enquiries@beaugestecollection.com as soon as possible after receiving your order. Where a return is permitted, the product should:
- remain unopened and unused;
- retain all seals and original presentation packaging; and
- be in a resaleable condition.
For returns that are not the result of damaged, defective or incorrectly supplied goods, return shipping costs may be the responsibility of the customer where permitted by law. Beau Geste will provide return instructions once the return request has been reviewed.
Damaged, Defective or Incorrect Goods If a product is delivered damaged, defective or not as ordered, please contact us as soon as possible after delivery. Where applicable under South African consumer law, you may be entitled to a repair, replacement or refund.
Please provide your order number and photographs of any damage or defect where applicable. Where Beau Geste supplied damaged, defective or incorrect goods, reasonable return costs will be covered by Beau Geste where required by law.
Statutory Rights Nothing in this policy is intended to limit or exclude any rights available to you under applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Return Procedure Return requests must be submitted to enquiries@beaugestecollection.com, quoting:
- your order number;
- the item concerned; and
- the reason for the return, with photographs where relevant.
Approved returns must be securely packaged and returned in accordance with the instructions provided. This does not affect any statutory rights you may have in relation to defective, unsafe or incorrectly supplied goods.
Refunds Where a refund is due, it will be issued to the original payment method after the return has been received and processed. We aim to process approved refunds promptly. The time taken for funds to appear in your account may vary depending on your payment provider.
Order Cancellation If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at enquiries@beaugestecollection.com. If the order has already been dispatched, any cancellation or return will be handled in accordance with this policy and your rights under applicable South African law.
